Refund policy
1. Returns
You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase (order confirmation or receipt)
Items returned without prior approval may not be accepted.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Intimate or hygiene-related goods (if applicable)
3. Return Process
To start a return, please contact our support team at:
Please include:
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Your order number
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The reason for the return
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Photos if the item is damaged or defective
If your return is approved, we will provide instructions on how and where to send your package.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
5. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at the email above.
7. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.
8. Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If you have done all of this and still have not received your refund, please contact us.
9. Contact Information
For questions about returns or refunds, contact us at: