Shipping policy
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Times
Estimated delivery times:
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Standard Shipping: 7–15 business days
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International Shipping: 10–20 business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, and carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.
From time to time, we may offer free shipping promotions.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update in the shipping carrier’s system.
5. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
6. Incorrect Shipping Information
Bella Collective is not responsible for orders shipped to incorrect addresses provided by the customer.
Please ensure all shipping details are correct before completing your purchase.
7. Delays
We are not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Weather conditions
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Other unforeseen circumstances
8. Lost or Stolen Packages
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.
Bella Collective is not responsible for lost or stolen packages after delivery confirmation.
9. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged product and packaging.
10. Contact Information
For questions regarding shipping, please contact us: